Position Overview:
We are seeking a stellar, reliable Customer Service Administrator to join our team. The ideal candidate will be a friendly, organized professional who excels at delivering excellent service and administrative support to our community members. This role is essential in ensuring smooth communication and efficient handling of resident inquiries and requests.

Key Responsibilities:
Serve as the primary point of contact for community residents, addressing questions, concerns, and service requests promptly and professionally.
Manage and maintain accurate records and databases related to community communications, payments, and service issues.
Coordinate with HOA board members, vendors, and internal teams to resolve resident concerns and facilitate community operations.
Assist with scheduling meetings, preparing documentation, and supporting HOA events.
Process payments, track accounts, and assist with billing inquiries as needed.
Uphold company standards for service excellence and professionalism in all interactions.

Qualifications:
Proven experience in customer service or administrative roles, preferably within property or HOA management.
Exceptional communication skills, both written and verbal.
Highly organized with strong attention to detail and ability to multitask.
Reliable and proactive, with a commitment to follow through on tasks and commitments.
Proficient with Microsoft Office Suite and comfortable learning new software tools.
Ability to remain calm and professional when handling challenging situations.

What We Offer:
A supportive and friendly work environment.
Opportunities for professional growth and development.
Competitive salary and benefits package.

How to Apply:
If you are a dependable, service-oriented professional looking to make a positive impact in a community-focused company, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your experience and why you’re the perfect fit for this role.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.