Our client is currently looking for a strong Technical Customer Service Representative at a growing laser service house handling a wide range of laser precision cutting projects on various materials.

Familiarity and experience in the manufacturing of printed circuit boards is a big plus!!!

This is a full- time position, Monday-Friday 8:00am-5:00 pm.
$23-$24 DOE
temp to hire, once perm with great benefits which includes an incentive bonus plan once hired on!

Responsibilities:
Generate quotes from customer drawings, and timelines for clients as requested, will need to use a CAD program
Interact with clients on the phone, Internet, and occasionally face-to-face in a professional manner Continually expand your knowledge of our business in order to accurately answer questions and address client concerns
Log all contacts in our customer database system accurately Maintain accurate and up to date client files
Suggest additional products and services of use to clients Investigate and pursue client leads, expanding our client base Conduct basic administrative tasks
Generate monthly, quarterly, and annual reports for management when needed
Proactively seek solutions to problems, notifying Management when concerns arise in quality Work well with team members and skilled with multitasking

Qualifications:
Excellent computer skills, including Microsoft Office and databases, CAD a plus High school diploma or equivalent required, 2-4-year college degree preferred Minimum 3 years customer service experience working with a technical product line Must pay attention to ?ne detail.
Significant work experience in quoting / sales is a plus
Familiarity with inch and metric units of measure, be able to convert
Good communication skills, both written and verbal Outstanding phone and email etiquette
Innovative thinker with a positive attitude
Able to remain calm and professional, even with challenging clients Able to manage multiple accounts simultaneously
Keen attention to detail and excellent memory, making clients feel known
Ability to learn about our changing product line and articulate specifications readily Team-player mentality
Able to thrive in a fast-paced, high-volume work environment
Excellent computer skills, including Microsoft Office and databases, CAD a plus

Familiarity with office equipment and multi-line phone systems WordPress / website skill a plus

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.