We are seeking a detail-oriented and compassionate Administrative/Customer Service Representative to join our team as a Counselor – Enroll/Eligibility Rep. In this role, you will support clients through the application and eligibility process for essential services, ensuring a smooth and supportive experience.

Key Responsibilities:
• Receive, assess, and screen applications for completeness and accuracy.
• Proactively communicate with clients to collect outstanding documentation.
• Validate income information and determine eligibility for program services.
• Refer eligible cases to appropriate departments or programs.
• Engage with program participants daily to provide guidance and support.
• Educate clients on program services and eligibility requirements.
• Collaborate with clients to set and achieve program goals.
• Maintain continuity of services and monitor ongoing eligibility.
• Perform other duties as assigned by management.

Qualifications:
• High school diploma or GED required.
• 0–2 years of relevant professional experience (customer service, administrative support, or case management).
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Comfortable working in a fast-paced, client-focused environment.
• Must have access to a personal device (BYOD) that meets company specifications.

Why Join Us?
• Make a meaningful impact by helping individuals access vital services.
• Gain valuable experience in customer service and case management.
• Work remotely with a supportive and mission-driven team.



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.