Role: Accounts Receivable Specialist (Back Office Operations) Pay: $22/hour
Assignment: Hybrid (4 Days In Office, 1 Day WFH)
Location:
Fort Worth, TX 76177
Schedule: 4 Days In Office, 1 Day Work From Home 

What You'll Do:
• Process various work items received through system cases, email, and paper mail in a timely manner.
• Manage high-volume workloads ranging from 5,000 to 25,000 work items per month, depending on the team.
• Conduct extensive research and make outbound calls to customers, vendors, or other parties when necessary.
• Process payment allocations, refunds, and account terminations.
• Complete account corrections, refund requests, and title release processes.
• Process vendor invoices and lease citation payments accurately and on time.
• Research payment requests and ensure appropriate cross-charging to customer accounts when applicable.
• Review exception invoices to verify optical character recognition (OCR) has accurately captured invoice details.
• Process repossessions, charge-offs, and other hostile account terminations.
• Prepare and send required notifications in accordance with legal guidelines for consumer and commercial accounts.
• Support processes that carry legal risk and require strict adherence to timelines and accuracy standards.
• Prepare documentation for Autopay enrollment and account modifications.
• Process due date changes, extensions, deferrals, restructures, retail account reschedules, lease-to-retail conversions, balloon rewrites, collateral substitutions, transfers of interest/equity, and mid-term mileage requests.
• Ensure account modifications comply with documented compliance guidelines.
• Collect and review incoming customer correspondence.
• Create and assign departmental cases.
• Prepare response letters and outgoing customer communications.
• Communicate effectively with peers, customers, and internal business partners.
• Maintain a high level of accuracy, attention to detail, and time management. 

Requirements:
• High School Diploma required.
• College education preferred.
• Background in Accounting or Finance preferred.
• At least one year of experience in Accounts Receivable or Banking preferred.
• Experience and/or education in other accounting-related fields is a plus.
• Data entry experience is a plus.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to adapt to changing priorities and work in a multifunctional environment.
• Strong analytical and problem-solving skills.
• Ability to conduct research and handle complex account-related inquiries.
• Ability to manage high-volume workloads while meeting deadlines. 

 • Process various work items received through system cases, email, and paper mail in a timely manner. • Manage high-volume workloads ranging from 5,000 to 25,000 work items per month, depending on the team. • Conduct extensive research and make outbound calls to customers, vendors, or other parties when necessary. • Process payment allocations, refunds, and account terminations. • Complete account corrections, refund requests, and title release processes. • Process vendor invoices and lease citation payments accurately and on time. • Research payment requests and ensure appropriate cross-charging to customer accounts when applicable

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.