In this role, you’ll be responsible for the accurate and timely resolution of past due invoices while maintaining strong client relationships. You’ll balance financial risk mitigation with exceptional service, helping both clients and internal teams resolve billing issues effectively.

Responsibilities:
Resolve past due invoices promptly and accurately to reduce financial risk.
Provide outstanding customer service to internal and external clients.
Educate clients, branches, and product areas on resolution processes and billing disputes.
Research and analyze accounts to assist in problem-solving and decision-making.
Balance client retention with collection effectiveness to recover revenue.
Manage inbound/outbound call requirements to meet departmental standards.
Handle payroll holds to ensure timely contact with clients on past due balances.
Follow department policies and participate in ongoing training.
Contribute to a positive team culture and collaborative work environment.

Qualifications:
High School diploma required; degree in finance, accounting, or related field may be considered in lieu of experience.
Minimum of 3 years’ experience in customer service, finance, accounting, or payroll.
Strong organizational, communication, and decision-making skills.
Proficiency with Microsoft Word, Excel, and Access preferred.
Ability to manage multiple priorities with accuracy and efficiency.

We offer a supportive environment, training, and opportunities for professional growth.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.