In this role, you will ensure timely and accurate resolution of past-due invoices while providing outstanding customer service to both internal teams and external clients.

Please note: Available shifts include 8am–5pm (training), 9am–6pm, 10am–7pm, and 11am–8pm.

Responsibilities:

Resolve current, past due, and returned receivable inquiries via phone and email.
Educate clients, partners, and internal teams on billing resolution processes.
Mitigate company risk by balancing effective collections with quality service.
Address billing disputes using available resources and systems to collect revenue.
Review daily payroll holds and ensure timely client contact for past-due balances.
Maintain compliance with department policies and procedures.
Participate in ongoing training to enhance knowledge of products and services, including Payroll, Human Resource Services, and acquired portfolios.

Qualifications:

High school diploma with a minimum of 4 years of experience in customer service, finance, accounting, or payroll (a degree may be considered in lieu of experience).
Strong organizational and decision-making skills.
Proficiency with Microsoft Word, Excel, and Access preferred.
Excellent communication and problem-solving abilities.
Ability to work effectively under pressure while maintaining a professional and client-focused approach.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.