Position Summary:
Actively seeking an Account Specialist in Customer Service to support customer accounts in Reno. This role acts as the primary point of contact for a specific portfolio of clients, focusing on order processing, issue resolution, and customer retention in collaboration with field sales.

Key Responsibilities:

Manage the full order lifecycle for assigned customer accounts

Build and maintain strong customer relationships through proactive communication

Address and resolve service issues, working with internal teams to ensure follow-up

Collaborate closely with sales and cross-functional departments (e.g., Supply Chain, Finance, Distribution)

Provide expert-level product knowledge and recommend suitable customer solutions

Requirements:

3+ years of experience in a customer service role

Associate degree or equivalent experience preferred

Familiarity with ERP and CRM systems (Oracle, Salesforce)

Strong problem-solving, communication, and organizational skills

Comfortable working in a fast-paced, high-pressure environment

Skilled in navigating challenging customer situations with professionalism and empathy

Desired Traits:

Customer-centric mindset

Ability to work independently and within a team

High emotional intelligence and adaptability

Strong attention to detail and work ethic

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.