Senior Customer Service Specialist – Pharma/Manufacturing

Seeking an Inside Sales/Senior Customer Service Specialist; this role is blending account management, inside sales, and technical customer support.

This position is ideal for professionals with a bachelor’s degree, 4–6 years of CSR experience, and a background in manufacturing and/or life sciences.

Key Responsibilities:

Manage and track complex customer orders and escalations.

Support large accounts and ensure service excellence.

Resolve order discrepancies and proactively communicate with clients.

Navigate SOP deviations to meet client-specific needs.

Mentor or assist team members with high-level issues.

What We’re Looking For:

Experience managing large customer accounts.

Ability to adapt guidelines to meet client needs.

Strong professional communication and technical writing skills.

Leadership, mentoring, or training experience.

Background in manufacturing and familiarity with pharma or medical device environments.

Compensation & Benefits:

$23.69 – $28.54/hr (based on experience)

Full medical, dental, vision

401k, profit sharing, paid time off

Onsite perks: gym, coffee bars, EV charging

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.