We are seeking a dynamic and relationship-driven Account Manager to serve as a key point of contact between corporate operations and our network of franchise owners. In this role, you’ll play a critical part in supporting daily operations, driving communication, and ensuring franchisees have the tools and guidance needed to succeed.

If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for building strong partnerships this is the role for you.

Now Hiring: Account Manager (Franchise Operations Support)
Location: Sherman Oaks, CA (Hybrid)
Schedule: Monday & Friday Remote | Tuesday–Thursday In Office
Compensation: $24–$25/hour

You will be responsible for..
Provide daily operational and customer support to up to 150 franchise locations via phone and email with professionalism and efficiency
Act as the primary liaison between franchisees, internal departments, executives, and external vendors
Coordinate cross-functional communication to resolve issues and implement effective solutions
Support new store openings, including managing timelines, operational readiness, and marketing coordination
Oversee ordering and distribution processes in partnership with warehouses and vendors
Handle guest care concerns related to store operations, ensuring a positive customer experience
Communicate company updates, initiatives, and expectations across the franchise network
Utilize financial insights (P&L, ROI) to support franchisee decision-making
Build and maintain strong relationships with franchisees and vendors
Identify operational inefficiencies and implement process improvements
Collaborate on large-scale projects and company initiatives

To qualify for this role you should....
2+ years of account management, customer support, or franchise support experience
Strong communication skills with the ability to manage multiple stakeholders
Highly organized with excellent time management skills
Comfortable working in a fast-paced, high-volume environment
Problem-solver with a proactive mindset
Experience with financial concepts (P&L, ROI) is a plus
Proficiency in Microsoft Office and CRM systems preferred

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.