Position: Account Manager Location: Kissimmee, FL Type: Full-time, Direct Hire Schedule: Monday–Friday Salary:

$60,000 – $80,000 Benefits: Excellent benefits package About the Role:

We’re looking for a customer-focused, relationship-driven Account Manager to join our team and help us grow our presence through exceptional client engagement.

In this role, you’ll manage key DSO (Dental Service Organization) accounts and drive value through upselling, cross-selling, and proactive support. You’ll work closely with internal teams to ensure a seamless customer experience that strengthens relationships, reduces churn, and encourages long-term loyalty.

Key Responsibilities: Client Relationship Management Serve as the primary point of contact for DSO customers Build strong, long-term relationships and understand client goals and challenges Customer Success & Growth Guide customers through successful adoption of client's products and services Identify upsell and cross-sell opportunities based on client needs Encourage greater product usage and promote feature adoption Support & Issue Resolution Collaborate with internal teams to resolve customer issues quickly and effectively Act as a liaison between customers and technical/product teams Account Health & Strategy Conduct regular account reviews to track customer success and share insights Monitor key KPIs such as usage, satisfaction (NPS), and retention Proactively address potential churn risks with strategic solutions Customer Advocacy & Feedback Gather feedback to inform product and service improvements Share customer success stories internally to support ongoing innovation Training & Education Refer clients to appropriate training resources as needed Help clients access educational materials to fully utilize platform capabilities Cross-Functional Collaboration Work closely with sales, marketing, product, and support teams Ensure customer experience is aligned with business goals What We’re Looking For:

Qualifications: Experience in Dental Operations Management or similar customer-facing roles Strong background in customer service or account management SaaS industry experience is a plus Exceptional communication and interpersonal skills Professional, confident, and composed in all interactions Comfortable working across multiple departments and disciplines Apply Now!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.