This role supports Account Executives and the sales team by handling a variety of administrative and customer service tasks. Responsibilities include screening inbound calls, processing and proofreading orders, managing paperwork to ensure smooth project flow to accounting, and researching quotes for similar projects. The role involves following up with clients, assembling reorder research, and conducting outreach to potential clients with expiring quotes. It also includes maintaining catalog samples, monitoring upcoming shipments by factory, filing shipping quotes, and ensuring timely shipment of catalog and sample requests. Additional duties are verifying reorder pricing and quantities, managing licensing and manufacturing paperwork, filling out order confirmations when purchase orders are missing, and checking orders for accurate shipping instructions. The position alerts accounting about direct shipments, maintains project files, assists at the desk in the absence of AE's, and provides customer service as directed. Finally, it involves updating CRM and customer records, including creating new customer profiles, and inputting final quotes and approved factory artwork into customer records. Experience with ERP software and prior sales support experience

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.