We are seeking a proactive and customer-focused Customer Care Coordinator to join our team. This role is primarily responsible for managing incoming calls, assisting customers with orders and inquiries, and ensuring timely and accurate order processing. The ideal candidate thrives in a fast-paced environment and is comfortable handling a high volume of customer interactions with professionalism and efficiency.

Key Responsibilities:
-Answer 50–100 incoming phone calls per day in a courteous and professional manner
-Assist customers with placing orders, answering questions, and addressing general inquiries
-Accurately write down and process customer orders
-Submit orders for processing and schedule fulfillment as needed
-Research and review previous orders to assist customers or resolve issues
-Maintain accurate records of customer interactions and transactions
-Collaborate with internal departments to ensure customer satisfaction and timely service

Qualifications:
-Prior experience in customer service, sales, or order processing roles
-Excellent phone etiquette and verbal communication skills
-Strong attention to detail and ability to multitask
-Proficient with computers and basic office software (e.g., MS Office, order entry systems)
-Ability to stay calm and professional under pressure in a high-call-volume environment

Please submit your resume ASAP!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.