Overview:
We are seeking a Client Success Manager with a strong understanding of AI-driven platforms to support and grow relationships with enterprise customers. This role sits at the intersection of customer success, product, and technical delivery, ensuring clients successfully adopt and maximize value from AI solutions.

Key Responsibilities:
• Own post-sale client relationships, guiding customers through onboarding, implementation, and ongoing success
• Act as a strategic advisor, helping clients align AI capabilities with business goals and use cases
• Partner with technical teams to support implementation, troubleshoot issues, and ensure successful deployment of AI solutions
• Drive product adoption, usage, and retention through regular check-ins, training, and performance reviews
• Translate customer needs into actionable feedback for product and engineering teams
• Monitor client health metrics, identify risks, and proactively address challenges
• Support expansion opportunities by identifying additional use cases and value within existing accounts

Qualifications:
• Experience in customer success, account management, or consulting within a SaaS or AI-focused environment
• Strong understanding of AI/ML concepts and how they apply to business problems (hands-on experience a plus)
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience working cross-functionally with product, engineering, and sales teams
• Analytical mindset with the ability to interpret data and drive insights
• Highly organized, proactive, and customer-focused

Preferred:
• Experience working with AI platforms, automation tools, or building AI-driven workflows/agents
• Background in product marketing, solutions consulting, or implementation
• Familiarity with APIs, data integrations, or technical onboarding processes

What Success Looks Like:
• Clients are successfully onboarded and actively using the platform
• Strong retention and expansion within accounts
• Clear communication between customers and internal teams
• Measurable impact on customer outcomes through AI solutions

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.