Job Summary
We are seeking an experienced A/R Representative for a contract opportunity in Rochester, NY. This role is ideal for a detail-oriented accounts receivable professional who enjoys resolving billing issues, communicating with clients, and supporting accurate revenue collection.
The A/R Representative will manage past due invoice activity, address customer inquiries, help resolve billing disputes, and support internal teams with timely and professional receivables follow-up. This opportunity offers a structured, service-focused environment with ongoing training, cross-functional communication, and the chance to contribute directly to financial accuracy and customer satisfaction.
Key Responsibilities
- Resolve current, past due, and returned receivable inquiries through inbound and outbound phone and email communication.
- Address billing disputes using internal systems, available resources, and established resolution processes.
- Review daily payroll holds and contact clients promptly when past due balances are identified.
- Support collections activity while balancing customer service, risk mitigation, and revenue recovery.
- Maintain compliance with department policies, procedures, and documentation standards.
- Participate in ongoing training to strengthen knowledge of products, services, systems, and receivables processes.
Compensation and Benefits
- Pay rate: $24 per hour.
- Schedule: 40 hours per week.
- Job type: Year long Contract with possible extension.
- Location: Rochester, NY.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Manage accounts receivable inquiries related to current, past due, and returned balances.
- Resolve billing disputes and support timely collection of outstanding revenue.
- Communicate professionally with internal teams, external partners, and clients.
- Review payroll holds and take timely action when past due balances are present.
- High school diploma required.
- Minimum of 4 years of experience in customer service, finance, accounting, or payroll required.
- A degree may be considered in lieu of experience.
- Strong organization, follow-up, and decision-making skills required.
- Ability to balance quality customer service with effective collections and risk mitigation.
- Strong written and verbal communication skills for phone and email interaction.
- Ability to follow department policies, procedures, and compliance expectations.
- Basic ability to learn company products and services, including payroll, human resources services, and related portfolios.
Preferred Qualifications
- Knowledge of Microsoft Word, Excel, and Access preferred.
- Experience with accounts receivable, billing disputes, payroll services, or customer account resolution preferred.
- Comfortable working in a high-volume service and collections environment.
- Ability to learn multiple internal systems and apply established procedures accurately.