General Purpose:
Responsible for accurate and timely resolution of past due invoices
Provides quality customer service to internal/external customers, while mitigating risk to the company
Educates clients, partners, and product areas on the resolution process and addresses billing disputes
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Specific Responsibilities:
Develops and maintains a basic knowledge of Paychex products and services including, but not limited to, Payroll, Human Resource Services, and/or Acquired portfolios. Manages current, past due, and returned receivable inquiries through inbound and outbound phone and email communication from clients and external partners.
Mitigates risk and exposure to Paychex by balancing service and collection effectiveness.
Addresses disputes through available resources, using corresponding systems to resolve and collect revenue Paychex receives from its products and services.
Reviews daily payroll holds for timely client contact when past due balances are present.
Maintains department policies/procedures to ensure daily compliance.
Participates in ongoing training to enhance knowledge and skills.
Requirements:
High School diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll required.
Consideration may be given to a candidate with a degree in lieu of experience. Strong organization and decision-making skills are required.
Microsoft Word, Excel, and Access knowledge is preferred.