Job Summary
We are seeking an A/R Recovery Representative for a 12+ month contract opportunity in Rochester, NY. This onsite role supports accounts receivable recovery operations by managing past-due invoices, resolving billing inquiries, and providing professional service to clients and internal partners.
This is a strong opportunity for candidates with experience in customer service, finance, accounting, payroll, billing, or collections who enjoy problem-solving in a structured, high-volume environment. The role offers steady full-time hours, ongoing training, and the chance to contribute to a collaborative team that values accuracy, professionalism, and clear communication. Candidates who thrive with supportive leadership, positive teamwork, and process-driven work will be well positioned for success.
Key Responsibilities
- Manage current, past-due, and returned receivable inquiries through phone and email communication.
- Conduct inbound and outbound customer interactions to resolve account balances, billing questions, and payment concerns.
- Review billing disputes, research account activity, and collaborate with internal teams to resolve payment-related issues.
- Provide professional customer service while supporting collection and recovery efforts.
- Maintain accurate documentation of customer interactions, account updates, and resolution steps.
- Follow department policies and procedures while participating in ongoing training to strengthen account knowledge and service skills.
Compensation and Benefits
- Pay Rate: $24.00 per hour.
- Job Type: 12+ month contract, temporary.
- Schedule: Monday through Friday, 40 hours per week.
- Shift Options: 8:00 AM to 5:00 PM, 9:00 AM to 6:00 PM, 10:00 AM to 7:00 PM, or 11:00 AM to 8:00 PM.
- Shift assignment will be based on business needs. Candidates must be flexible to work any shift.
- Work Arrangement: Onsite in Rochester, NY.
- Work Environment: Professional office environment with high-volume customer interaction and a collaborative team setting.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Manage accounts receivable recovery activity for current, past-due, and returned receivables.
- Resolve billing inquiries, payment concerns, and account balance questions through phone and email.
- Review account activity, document customer interactions, and take appropriate action to support resolution.
- Collaborate with internal teams to research billing disputes and payment-related issues.
- High school diploma or GED required.
- Minimum 4 years of experience in customer service, finance, accounting, collections, or payroll required.
- Degree may be considered in place of required experience.
- Strong verbal and written communication skills.
- Ability to handle sensitive financial information with professionalism and confidentiality.
- Excellent organizational, decision-making, and problem-solving skills.
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Word, Excel, and Access, preferred.
Preferred Qualifications
- Experience in accounts receivable, collections, or recovery operations.
- Background in billing support, payroll services, financial customer service, banking, or insurance operations.
- Experience supporting client account management or resolving customer account concerns.
- Comfort working in a high-volume phone and email environment.