Job Summary

We are seeking a professional and customer-focused Customer Service Representative for a temp-to-hire opportunity in Kent, WA, near South Seattle. This role is a great fit for someone who enjoys helping customers, managing high-volume phone interactions, and providing accurate support across billing, account, payment, order, and service-related inquiries.

As a Customer Service Representative, you will join a growing customer support team that values accuracy, communication, teamwork, and a positive customer experience. This opportunity offers a supportive environment where dependable service, problem-solving, and professionalism are recognized. Candidates who thrive in a fast-paced call center setting and are looking for long-term career growth will be well positioned for success.

Key Responsibilities

- Manage a high volume of inbound and outbound customer calls while maintaining professionalism, accuracy, and strong service standards.
- Respond to customer questions regarding products, services, account information, billing, payments, and order status.
- Process customer payments securely, verify billing details, and maintain accurate account records.
- Document customer interactions, update account information, and complete data entry in company systems.
- Research and resolve customer concerns, escalating complex issues to management when needed.
- Follow up with customers to confirm resolution and support a positive customer experience.

Compensation and Benefits

- Pay range: $19.00 to $23.00 per hour.
- Job type: Temp-to-hire.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.