Job Title: Customer Service
• Newark, CA. 94560
• Great Pay up to $20/hr.


Customer Service Representative

We are looking for a dependable and professional Customer Service Representative (CSR) to join a growing team. This position is responsible for handling customer calls, scheduling appointments, coordinating with mobile examiners, and providing excellent customer support throughout the exam process.

The ideal candidate is organized, detail-oriented, and able to manage multiple tasks while maintaining a high level of professionalism and customer care.

Responsibilities:
Customer Service
Answer inbound calls from applicants, insurance agents, and clients
Make outbound calls to schedule and confirm appointments
Provide accurate information about services, appointment availability, and exam requirements
Respond to customer questions and concerns in a professional and timely manner

Scheduling & Coordination:
Schedule, reschedule, and confirm paramedical exam appointments
Coordinate appointments with mobile examiners and internal staff
Follow up on incomplete or pending cases
Keep customers updated on appointment status and next steps

Case Management:
Create and update customer information in the company system
Verify applicant details and service requirements
Track case progress from scheduling through completion
Escalate urgent or complex issues when needed

Administrative Support:
Maintain accurate records and data entry
Follow HIPAA and confidentiality guidelines
Assist with additional office or customer support tasks as needed

Qualifications:
Previous customer service, call center, or healthcare experience preferred
Strong communication and phone skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable using CRM systems, scheduling software, and Microsoft Office
Strong attention to detail and accuracy
Professional attitude and dependable work ethic

Preferred Qualifications:
Experience in healthcare, insurance, or paramedical services
Familiarity with VoIP phone systems or outbound calling
Experience scheduling appointments or handling follow-up calls

Skills:
Excellent customer service
Professional phone etiquette
Problem-solving and conflict resolution
Time management and organization
Accurate data entry
Compensation & Benefits
Competitive hourly pay based on experience
Flexible scheduling opportunities
Opportunity for career growth
Supportive and professional work environment

If you are customer-focused, organized, and looking to grow with a professional team, apply today!


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.