Job Post: ID
We are looking for a Call Center Representative for our growing multi-sub-specialty surgery practice that will be the liaison between our health care organization and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving customer service issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
•Manage large amounts of inbound and outbound calls in a timely manner
•Follow communication “scripts” when handling different topics
•Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
•Build sustainable relationships and engage customers by taking the extra mile
•Keep records of all conversations in our call center database in a comprehensible way
•Meet personal/team qualitative and quantitative targets
•Previous experience in a health care customer support role
•Track record of over-achieving quota
•Strong phone and verbal communication skills along with active listening
•Familiarity with CRM systems and practices
•Customer focus and adaptability to different personality types
•Ability to multi-task, set priorities and manage time effectively
•High school degree
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.