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Bi-Lingual Customer Service Representative

Job Post: MP

  • Up to $31,200
  • Jacksonville, 32256

Hours are 8-5, M-F and the rate is $15.00 per hour.

Experience:
• MUST be bilingual (Spanish)
• 1-2 years of customer service experience preferred. 1-2 years’ experience with warranty claims and/or other related claims processes is preferred. Bilingual (Spanish/English) highly preferred. Skills & Competencies
• Demonstrate customer service skills and stellar telephone etiquette with professional dictation and written communication skills
• Strong e-mail and internet skills Ability to analyze/resolve problems and adapt to change
• MS Office Suite, including word, excel and access (typing min 50 wpm)
• Strong customer service skills, including strong written and oral communication
• Must be able to multi-task (computer, phone and documents/reference manuals) Claims Examiner I – BILINGUAL/SPANISH IS REQUIRED
Primarily responsible for providing excellent customer service to our warranty clients. Take incoming calls using our Web Warranty/Web Claim program. Underwrite the claims for claim approvals and the distribution of authorizations or sending of denial letters. Helps to enforce contractual requirements impartially and expeditiously. Adjudicate, investigate and/or deny claims by verifying submitted information, coverage issued, and other pertinent information. Identify claims of a potentially fraudulent nature and refer to management for review. Monitor and process claims to meet the demands of a production environment and to adhere to established service standards.

• Take incoming claim calls using Web Warranty/Web Claim Program
• Handle customer service questions or transfer call to appropriate numbers
• Underwrite claims for claims approval and the distribution of authorizations or sending out denial letters
• Follow-up with Service Centers for required claims information
• Handle ESC Resend Requests
• Run daily reports such as voicemail, web claims, etc.
• When required may send cleaning products to customers



We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Additional Skills

(none specified)

AppleOne Representative Contact Info

Account Executive Name:
Mary Powell
Branch Phone:
Branch Fax:
(904) 645-9258
Address:
10151 Deerwood Park Blvd Suite 110, Building 100, Jacksonville, FL 32256