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Customer Care Representative

Job Post: 1009-re-tmcsr[01]

  • Up to $31,200
  • Woodland Hills, 91367

inbound and outbound calls. This CSR will answer questions pertaining to account, transactions, and payment options. Reviews client accounts to answer questions, communicates payment options, in a professional, and friendly manner.

Responsibilities:
- Utilize advanced techniques to answer basic client questions and solve problems
- Research, document and communicate recurring technical issues.
- Provide amplified support to customers and send the most complex issues to escalation teams.
- Acquire and maintain an extensive knowledge of products and services
- Develop and maintain strong relationships with internal and external partners to address client inquiries and issues.
- Track client cases in CRM tool and communicate anticipated delays to clients and/or management.
- Investigate and resolve urgent matters from senior leadership in a timely manner.
- Comply with company and industry regulations regarding privacy and confidential information.

Skills & Abilities:
- Ability to utilize multiple computer applications/platforms with speed and accuracy
- Ability to accept and implement coaching and feedback to achieve individual and team performance goals
- Excellent verbal and written communication skills
- Proficient computer skills, and the ability to problem solve quickly
- Critical reasoning and sound judgment skills
- Ability to decipher information from clients into actionable items to solve issues

We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Additional Skills

(none specified)

AppleOne Representative Contact Info

Account Executive Name:
Raquel Escoto
Branch Phone:
Branch Fax:
(818) 577-1024
Address:
21820 Burbank Blvd Suite 224 South, Woodland Hills, CA 91367