Job Post: ID
Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members, and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needs.
•Responds to incoming calls from members and providers excluding provider claims calls.
•Accurately records all calls as applicable.
•Achieves individual performance goals as it relates to call center objectives.
•Assists callers with Web Portal registration and utilization.
•Engages and collaborates with other departments as applicable
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.