We are seeking 100 Remote Sr. Medicaid Representatives for a temp-to-hire customer support opportunity assisting callers with Medicaid, Marketplace, eligibility, enrollment, and healthcare coverage questions in Vermont. This Senior Customer Service Representative role is ideal for candidates with strong communication skills, call center experience, and the ability to manage detailed customer interactions in a fast-paced remote environment.

This opportunity offers structured training, clear performance expectations, and the convenience of working from home while supporting individuals who need accurate, professional help with healthcare coverage. Candidates can expect a team-oriented remote environment with supportive leadership, consistent coaching, and a strong focus on service quality, accuracy, and customer care.

Key Responsibilities

- Handle inbound customer service calls related to Medicaid, Marketplace plans, health insurance enrollment, eligibility, coverage changes, and financial assistance.
- Assist callers with healthcare coverage questions, benefit inquiries, account updates, and next steps in a professional and empathetic manner.
- Accurately document customer interactions, case details, and updates while navigating multiple systems.
- Provide clear explanations of processes, requirements, timelines, and available options to help callers resolve issues efficiently.
- Maintain confidentiality, service quality, attendance, productivity, and professionalism in a structured remote call center environment.

Compensation and Benefits

- Pay rate: $17.00 per hour.
- Job type: Temp-to-hire.
- Work arrangement: Remote, work from home.
- Remote eligibility: Contiguous U.S. only.
- Training schedule: Monday through Friday, 8:00 AM to 4:30 PM ET.
- Training requirements: 100% attendance is required during training and residency.
- Cameras must remain on throughout training.
- No pre-scheduled appointments are permitted during training or residency.
- Residency and nesting attendance: 100% attendance is expected.
- Phase One Skillset: 15 days.
- Phase Two Skillset: 5 days.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.