Job Role Description

Call Center > Outbound Telemarketing Sales Representative

Salary National Average

Low Medium High
31130.0000 37220.0000 48260.0000

Change from Previous Year:

+8%

Supply and Demand

Candidate Supply: 193 Job Openings: 1,471

0 50 100

More Difficult Less Difficult

Salary Variance

Enter City, State to view local salaries and candidate demand.

Short Description:

Make phone calls to sell a product or service or to schedule appointments. Must be able to follow scripts and respond to objections naturally and persuasively.

Duties / Responsibilities:

  • Read prepared scripts describing products or services to persuade potential customers to purchase a product or service or to donate.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services or request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Answer calls from potential customers who have been solicited through advertisements.
  • Telephone or respond to customer correspondence or follow up on initial sales contacts.
  • Maintains records of contacts, accounts, and orders.

Skills / Requirements / Qualifications

  • Speaking: Talking to others to convey information effectively.
  • Persuasion: Persuading others to change their minds or behavior.
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation: Actively looking for ways to help people.
  • Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
  • Contact center software: Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
  • Electronic mail software: Astute Solutions PowerCenter; Gmail; Microsoft Outlook
  • Network conferencing software: Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
  • Spreadsheet software: Microsoft Excel

Job Zones

  • Education: These occupations usually require a high school diploma.
  • Related Experience: Some previous work-related skills, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  • Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
  • Specific Vocational Preparation in years: 3 months to 1 year preparation (4.0 to < 6.0)

Similar Positions:

Share Role Details

Return to job listings