Job Role Description

IT and Engineering > Account Manager

Salary National Average

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51750.0000 64390.0000 91290.0000

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Short Description:

An Account Manager will serve as the primary point of contact between an organization and it's key clients, overseeing the development and execution of strategic account plans. Responsibilities include building and maintaining strong client relationships, understanding their business needs, and aligning the organizations products or services to meet those requirements. They will collaboration with internal teams to ensure the successful delivery of solutions, address client concerns, and identify opportunities for account growth. An Account Manager will possess excellent communication skills, a keen understanding of the industry, and a proven track record in account management, contributing to the overall success of client partnerships.

Duties / Responsibilities:

    • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
    • Recommend products to customers based on customers' needs and interests.
    • Answer customers' questions about products, prices, availability, product uses, and credit terms.
    • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
    • Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
    • Provide customers with product samples and catalogs.
    • Identify prospective customers using business directories, follow leads from existing clients, participate in organizations and clubs, and attend trade shows and conferences.
    • Prepare drawings, estimates, and bids that meet specific customer needs.
    • Monitor market conditions, product innovations, competitors' products, prices, and sales.
    • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.

 

Skills / Requirements / Qualifications

    • Active Listening: Gives full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Speaking: Talking to others to convey information effectively.
    • Persuasion: Persuading others to change their minds or behavior.
    • Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
    • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
    • Negotiation: Bringing others together and trying to reconcile differences.
    • Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
    • Service Orientation: Actively looking for ways to help people.
    • Active Learning: Understand new information implications for current and future problem-solving and decision-making.
    • Coordination: Adjusting actions concerning others' actions.

 

Job Zones

    • Title: Job Zone Four: Considerable Preparation Needed
    • Education: Most of these occupations require a four-year bachelor's degree, but some do not. 
    • Related Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. 
    • Job Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
    • Job Zone Examples: Many of these occupations involve coordinating, supervising, managing, or training others. 
    • Specific Vocational Preparation in years: 2-4 years preparation (7.0 to < 8.0)

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