Job Role Description

Insurance > Claims Examiner/Adjuster

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Short Description:

A Claims Examiner/Adjuster, or Insurance Adjuster, is responsible for surveying damages to property or investigating personal injuries to decide how much an insurance company should pay to a policyholder. Their duties include meeting with witnesses and the policyholder, reading police reports, and traveling to site locations to look at damages up close.

Duties / Responsibilities:

  • Investigate the nature of the damage being claimed
  • Interview witnesses to understand the nature of the claim and gain an understanding of what occurred prior to the claim
  • Evaluate police reports, video footage, previous insurance claims, and other information to understand the incident further
  • Create reports detailing the events and damage related to the claim
  • Research the costs of repairing the damage
  • Review the claim holder's insurance policy to determine what should be covered
  • Coordinate the services of mechanics, architects, contractors, etc, to ensure damage is repaired
  • Negotiate claim settlements with claimants and their legal teams

Skills / Requirements / Qualifications

  • Education: Bachelor's degree in finance or related field preferred.
  • Skills: Analytic mindset and good math skills
  • Computing Skills: Competency with spreadsheet software. Experience with appraisal software such as Xactimate.
  • Miscellaneous: Detail-oriented. Excellent verbal and written communication skills. Good interpersonal skills.

Job Zones

  • Education: Most of these occupations require a four-year bachelor's degree, but some do not.
  • Related Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
  • Job Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, or vocational training.
  • Job Zone Examples: Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.

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