Job Role Description

Medical/Healthcare > Telehealth Coordinator

Salary National Average

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Short Description:

A Telehealth Coordinator is responsible for organizing and supporting virtual healthcare services to ensure smooth and efficient delivery of patient care. They schedule telehealth appointments, assist patients and providers with technology setup, and manage electronic health records and documentation. The role involves coordinating communication between clinical teams, troubleshooting technical issues, and ensuring compliance with privacy and healthcare regulations. Telehealth Coordinators play a key role in improving access to care through virtual platforms. Strong organizational, technical, and customer service skills are essential for success in this role.

Duties / Responsibilities:

  • Coordinate and manage the daily operations of telehealth programs to ensure smooth scheduling, connectivity, and patient support
  • Schedule and confirm virtual appointments, ensuring alignment between patients, healthcare providers, and clinical staff
  • Provide technical assistance to patients and providers, including troubleshooting video conferencing platforms and resolving connectivity issues
  • Verify patient eligibility, collect necessary documentation, and ensure compliance with privacy regulations such as HIPAA
  • Maintain accurate electronic health records (EHR) and telehealth logs, documenting visits, outcomes, and patient communications
  • Collaborate with clinical teams to ensure timely follow-up care, prescription processing, and coordination of additional services
  • Monitor telehealth performance metrics such as patient satisfaction, attendance rates, and system reliability
  • Communicate with patients to provide instructions on accessing and using telehealth platforms before their appointments
  • Support quality improvement initiatives by identifying process gaps and recommending operational enhancements
  • Stay updated on telehealth technologies, platform updates, and healthcare compliance requirements to ensure best practices

Skills / Requirements / Qualifications

  • Education: Associate’s or Bachelor’s degree in healthcare administration, public health, or a related field preferred
  • Experience: 2–4 years of experience in healthcare coordination, medical office administration, or telehealth operations
  • Technical Proficiency: Familiarity with telehealth platforms (e.g., Zoom for Healthcare, Doxy.me, Epic Telehealth) and EHR systems
  • Customer Service: Strong interpersonal and communication skills for interacting with patients, providers, and staff in a professional manner
  • Organization: Excellent time management and multitasking abilities to coordinate multiple appointments and workflows
  • Attention to Detail: Accuracy in maintaining patient records, verifying information, and ensuring compliance with regulations
  • Regulatory Knowledge: Understanding of HIPAA, healthcare privacy laws, and telemedicine best practices
  • Problem-Solving: Ability to troubleshoot basic technical issues and provide clear, patient-friendly guidance

Job Zones

  • Title: Job Zone Three: Medium Preparation Needed.
  • Education: Most occupations in this zone require vocational school training, on-the-job experience, or an associate's degree.
  • Related Experience: Previous work-related skill, knowledge, or experience is required for these occupations. 
  • Job Training: Employees in these occupations usually need one or two years of on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  • Job Zone Examples: These occupations usually involve communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. 
  • Specific Vocational Preparation in years: 1-2 years preparation (6.0 to < 7.0)

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