Job Role Description

Real Estate, Mortgage & Lending > Leasing Clerk

Salary National Average

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Short Description:

A Leasing Clerk is responsible for assisting with the administrative and customer service aspects of property leasing operations. They help prepare lease agreements, process applications, collect deposits, and maintain accurate tenant and property records. The role involves showing properties, responding to tenant inquiries, and coordinating move-ins and move-outs to ensure a smooth leasing process. Leasing Clerks work closely with property managers to support occupancy goals and maintain positive tenant relationships. Strong communication, organizational, and customer service skills are essential for success in this role.

Duties / Responsibilities:

  • Assist property managers and leasing agents with day-to-day administrative and tenant-related tasks
  • Prepare, process, and file lease agreements, renewals, applications, and related documentation
  • Maintain accurate records of tenant information, rent payments, deposits, and move-in/move-out inspections
  • Greet prospective tenants, provide property tours, and answer questions about pricing, amenities, and lease terms
  • Verify applicant information, conduct background and credit checks, and prepare approval or denial letters
  • Coordinate with maintenance teams to schedule repairs, unit turnovers, and property inspections
  • Track lease expirations, rent delinquencies, and other key dates to ensure timely follow-up and compliance
  • Assist in preparing marketing materials, posting vacancy listings, and updating property management databases
  • Respond promptly to tenant inquiries, complaints, and requests in a professional and courteous manner
  • Support accounting functions by processing rent receipts, preparing bank deposits, and reconciling tenant accounts

Skills / Requirements / Qualifications

  • Education: High school diploma or equivalent required; coursework or certification in real estate or property management preferred
  • Experience: 1–3 years of experience in property management, leasing, or administrative support
  • Industry Knowledge: Familiarity with lease agreements, fair housing laws, and property management practices
  • Organization: Strong multitasking and time management abilities to handle multiple tenant files and deadlines
  • Communication: Clear verbal and written communication skills for interacting with tenants, vendors, and management
  • Technology: Proficiency with property management software (e.g., Yardi, AppFolio) and Microsoft Office Suite
  • Attention to Detail: Accuracy in completing forms, processing payments, and maintaining tenant records
  • Customer Service: Professional, friendly demeanor with the ability to resolve tenant concerns effectively

Job Zones

  • Title: Job Zone Two: Some Preparation Needed
  • Education: These occupations usually require a high school diploma.
  • Related Experience: Some previous work-related skills, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  • Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
  • Specific Vocational Preparation in years:  3 months to 1 year preparation (4.0 to < 6.0)

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