Job Role Description

Warehouse and LID > Dispatcher

Salary National Average

Low Medium High
39250.0000 47750.0000 57650.0000

Change from Previous Year:

+5%

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Candidate Supply: 658 Job Openings: 21,286

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Short Description:

Schedule and dispatch workers, work crews, equipment, or service vehicles for the conveyance of materials, freight, or passengers for installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Duties / Responsibilities:

  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles using radios or telephones to appropriate locations according to customer requests, specifications, or needs.
  • Oversee all communications within specifically assigned territories.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. 

Skills / Requirements / Qualifications

  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times. 
  • Speaking: Talking to others to convey information effectively. 
  • Coordination: Adjusting actions concerning others' actions. 
  • Monitoring: Monitoring/assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action. 
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.

Job Zones

  • Education: These occupations usually require a high school diploma.
  • Related Experience: Some previous work-related skills, knowledge, or experience is usually needed.
  • Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
  • Specific Vocational Preparation in years: 3 months to 1 year of preparation (4.0 to < 6.0)

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