Job Role Description

IT and Engineering > Security Systems Administrator

Salary National Average

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70190.0000 91980.0000 137050.0000

Change from Previous Year:

+4%

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Short Description:

Provide enterprise and user support for implementing, troubleshooting, and maintaining Information Technology (IT) systems. Help manage day-to-day IT operations, monitoring, and problem resolution for all clients, servers, storage, network devices, mobile devices, etc. Bachelor’s degree in a technical discipline from an accredited college or university. Five years of additional system administration experience may be substituted for a Bachelor’s degree.

Duties / Responsibilities:

  • Manages IT system infrastructure and any processes related to these systems.
  • Assist users in accessing and using IT systems
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Provides support for escalating and communicating status to agency management and internal customers.
  • Optimizes system operations and resource utilization and performs system capacity analysis and planning.
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
  • Provides in-depth experience in trouble-shooting IT systems.
  • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components, and implements operating systems enhancements to improve reliability and performance.
  • Provides detailed analysis and feedback to agency management and internal customers for escalated tickets.

Skills / Requirements / Qualifications

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
  • Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making: Considering the costs and benefits of potential actions to choose the most appropriate one.
  • Monitoring: Monitoring/assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to the system's goals.
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Operation Monitoring: Watching gauges, dials, or other indicators to ensure a machine is working correctly.
  • Programming: Writing computer programs for various purposes.
  • Speaking: Talking to others to convey information effectively.
  • Troubleshooting: Determining causes of operating errors and deciding what to do about them.
  • Active Learning: Understanding new information's implications for current and future problem-solving and decision-making.
  • Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Time Management: Managing one's own time and the time of others.
  • Writing: Communicating effectively in writing as appropriate for the audience's needs.
  • Coordination: Adjusting actions concerning others' actions.
  • Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Equipment Selection: Determining the tools and equipment needed to do a job.
  • Operation and Control: Controlling operations of equipment or systems.
  • Operations Analysis: Analyzing needs and product requirements to create a design.
  • Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Job Zones

  • Education: Most of these occupations require a four-year bachelor's degree, but some do not.
  • Related Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to qualify.
  • Job Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, or vocational training.
  • Job Zone Examples: Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, art directors, and cost estimators.
  • Specific Vocational Preparation in years: 2-4 years of preparation (7.0 to < 8.0)

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