2018 SCALE

Job Descriptions

2018 SCALE

Job Descriptions

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Job Description Dispatcher

Short Description:

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Duties / Responsibilities:

  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Oversee all communications within specifically assigned territories.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. 

Skills / Requirements / Qualifications

  • Active Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.  
  • Speaking—Talking to others to convey information effectively.  
  • Coordination—Adjusting actions in relation to others' actions.  
  • Monitoring—Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.  
  • Reading Comprehension—Understanding written sentences and paragraphs in work related documents.

Job Zones

  • Job Zone: Two: Some Preparation Needed
  • Education: These occupations usually require a high school diploma.
  • Related Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
     

Job Category

Warehouse and LID

Salary National Average

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$34930$42610$52830

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