2017 SCALEJob Descriptions

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Job Description Switchboard Operator

Short Description:

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Duties/Responsibilities:

  • Answer incoming calls, greeting callers, providing information, transferring calls, or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Place telephone calls or arrange conference calls as instructed.
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Process incoming or outgoing mail, packages, or deliveries.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
  • Answer simple questions about clients' businesses, using reference files.
  • Keep records of calls placed and charges incurred.
  • Stamp messages with time and date and file them appropriately.
  • Complete forms for sales orders.
  • Contact security staff members when necessary, using radio-telephones.
  • Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
  • Place orders, such as for equipment, supplies, or catering for meetings.
  • Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.

Skills/Requirements/Qualifications

  • Speaking — Talking to others to convey information effectively.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as     appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Service Orientation — Actively looking for ways to help people.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Job Zones

Title: Job Zone Two: Some Preparation Needed

Education: These occupations usually require a high school diploma.

Related Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.

SVP Range: (4.0 to < 6.0)

Job Category

Admin

Salary National Average

LowMediumHigh
$26016.70$29393.58$35187.72

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