Short Description:

Compile, manage, and execute attorney billing. May also perform a variety of other accounting and bookkeeping duties according to established policies and procedures. Maintain contact with attorneys, staff, vendors and clients and observes confidentiality of client and firm matters.

Duties/Responsibilities:

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Skills/Requirements/Qualifications

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Talking to others to convey information effectively.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Persuasion — Persuading others to change their minds or behavior.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Negotiation — Bringing others together and trying to reconcile differences.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Coordination — Adjusting actions in relation to others' actions.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Job Zones

• Title: Job Zone Two: Some Preparation Needed
• Education: These occupations usually require a high school diploma.
• Related Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
• Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
• Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
• Specific Vocational Preparation in years: (4.0 to < 6.0)