Job Post: 1128 CSR YO
Customer Service Representative
Company Overview: Located in a 72,000 sq. ft. facility in Inland Empire, our client started in 1984 as a privately held fabricator of fittings and couplings for the Vacuum industry. In growing the business our client expanded into custom plastic extrusions for internal use and then developed the capability into another product offering for customers. Today our client is recognized in both the vacuum industry and the custom plastic extrusion sector as one of the leading manufacturers for products in both areas.
What you will be doing:
Responsibilities include receiving and processing customer orders, handling customer inquiries, tracking shipments, initiating proactive contact with customers to ensure overall customer satisfaction and insuring that customers are supported, retained, satisfied, and their orders are processed in an accurate, timely, and efficient manner. Responsible for working directly with assigned customers to address their needs in the area of quotes, orders, deliveries and complaints with the highest degree of courtesy and professionalism to resolve customer issues. Develop working relationship with assigned customers to improve business response, learn to anticipate needs and foster customer loyalty through prompt and effective service. Specific duties include answering incoming telephone calls and e-mails, providing product data and obtaining customer orders. This would include providing product information, entering orders accurately, checking availability, providing pricing, coordinating freight, and working with data for sales, inventory, accounting and scheduling. You will be working with the Sales organization, supporting their activities and sending out materials to meet customer needs.
Need to have:
-3 to 5 years of experience in a customer service role in the MFG industry
-Experience using MS Suite
-Bilingual Spanish HUGE Plus!
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.
To apply direct please email resumes to firstname.lastname@example.org. Or call office at 951.686.0970.