The Bilingual Scheduling Coordinator and Front Desk Receptionist serves as the first point of contact for our clinic, offering a warm welcome to children and families both in person and over the phone. This position requires excellent communication skills in English and Spanish, strong organizational abilities, and a passion for providing outstanding customer service in a pediatric health care environment.
You will be responsible for managing the therapy schedules of our clients, coordinating appointments, and supporting the daily operations of the clinic. This is a full-time position with opportunities for professional development and advancement.
Key Responsibilities
•Greet all clients and visitors with warmth, professionalism, and compassion, creating a family-friendly atmosphere in our reception area
•Communicate effectively in both English and Spanish, assisting families with scheduling, rescheduling, and general inquiries
•Coordinate and manage therapy appointments for multiple providers, ensuring efficient utilization of clinician time and treatment spaces
•Maintain accurate and up-to-date client records and schedules using electronic medical record (EMR) systems
•Handle incoming phone calls, emails, and messages promptly and courteously
•Verify insurance information and assist families with basic questions regarding coverage and authorizations
•Collect co payments and process payments as needed, following clinic procedures for billing and financial documentation
•Support clinicians with administrative tasks such as preparing forms, reports, and correspondence
•Ensure the office environment is clean, organized, and safe
•Assist with on boarding new clients, including collecting and organizing paperwork
•Participate in staff meetings and contribute to ongoing efforts to enhance the quality of our services
•Perform additional front desk duties as assigned by management
Qualifications
•High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
•Fluency in English and Spanish is required (speaking, reading, and writing)
•Previous experience in a medical or pediatric office setting strongly preferred
•Exceptional interpersonal communication and customer service skills
•Demonstrated ability to multi task, prioritize, and remain calm under pressure
•Solid organizational and time management skills with acute attention to detail
•Proficiency with computers and experience using EMR/EHR and scheduling software
•Demonstrated cultural sensitivity and ability to work with diverse families and children
•Professional appearance and demeanor


Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.