Delegation and SMART, or SMARTER

by Alan Chapman

A simple delegation rule is the acronym SMART, or better still, SMARTER. It's a quick checklist for proper delegation. Delegated tasks must be:

  • Specific
  • Measurable
  • Agreed
  • Realistic
  • Timebound
  • Ethical
  • Recorded
Traditional interpretations of the SMARTER acronym use 'Exciting' or 'Enjoyable', however, although a high level of motivation often results when a person achieves and is given recognition for a particular delegated task which in itself can be exciting and enjoyable, in truth, let's be honest, it is not always possible to ensure that all delegated work is truly 'exciting' or 'enjoyable' for the recipient.

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A Lighter Approach to Workplace Wellness

by David Granirer M.A.

Workplace wellness is a serious issue. With terms like "stress-related-illness" and "burnout" becoming household words, organizations are increasingly looking for ways to keep their workforce happy, healthy and productive.

Success Can Be Painless
Up to now, most organizations tended to devalue the idea of laughter at work, seeing it as a distraction from getting the "real" job done. This attitude is also reinforced by the work ethic many of us were raised with: "No pain, no gain," "Work isn't supposed to be fun," and "It's only worthwhile if you have to suffer for it."

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Book Review

The Performance Factor: Unlocking the Secrets of Teamwork

by Pat MacMillan

Team leaders who are looking for help from outside sources will appreciate The Performance Factor. Its value comes from examining business success stories to distill team performance into one proven truth—long-term success comes from an ability to see change and to respond effectively to it. MacMillan discusses motivation, the role of personal lives in the team dynamic, and uses extensive graphs and other resources to illuminate his points.

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Q: I have an open position that I need to get filled. The past three people I've made an offer to have declined. What's the deal? Why can't I get this position staffed?

A: We would need to know a great deal more about your company and your available position before we could even begin to answer a question like that. You should speak with a local AppleOne branch representative who can help you work through all of the possible issues. However, we can list a few of the potential problems for you.

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