Q. I was recently promoted to head a small department and just learned that one of the hardest working members on our team is leaving to relocate with her husband. Upon reviewing her employee file, I found that she was placed by AppleOne. Also in her file is a guarantee certificate from your company. I am not familiar with how this works and am not sure if the employee is still covered by the guarantee since she has been working in the company for a little over a year. I am wondering if you can help me.

A. Congratulations on your recent promotion! What you probably have is the certificate for AppleOne's 5•50 Assurance Program direct hire placement. With the 5•50, AppleOne secures your company's hiring investment for up to five full years. If an employee placed by AppleOne leaves for any reason after 30 days, we provide a free replacement. If they leave within 90 days, we provide a free replacement or prorated refund. If an employee leaves for any reason after 90 days and up to 5 years, we will replace them at half your original direct hire fee. The AppleOne Account Executive servicing your company can explain more about the program or how you can redeem your guarantee.