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Credibility in Communication Matters
by Dianna Booher

Delivering on promises. Being on time. Carrying out instructions by their intent not just their letter. Being trustworthy. Refraining from destructive gossip. Taking the extra effort to do things the right way. These seemingly insignificant and often unnoticed qualities add up to the significant issue of credibility.


The Ins and Outs of Hiring Hidden Candidates

Today's workforce is highly mobile and managers are constantly looking for ways to lure topnotch performers their way. Although someone may not actively be seeking employment, the right situation can tempt them to reconsider. Instead of offering more compensation and benefits, there are other things like flexibility and creative control that you can offer these hidden candidates. Here are some strategies for recruiting and hiring those instant impact professionals bound to make managers look good.


Book Review

Action Tools for Effective Managers: A Guide for Solving Day-to-Day Problems on the Job
by Mary Gootnick, David Gootnick

Managers are expected to get more out of less from their teams these days, but nothing drains productivity quite like daily workplace dilemmas. As Action Tools for Effective Managers shows, problems come in all shapes and sizes. A total of 68 common problems are examined ranging from areas of delegation, performance reviews to hiring and disciplining workers. Any supervisor who has ever felt challenged and overwhelmed by a sticky situation will welcome this quick primer on how to identify what is happening and take action to resolve the issue.


Q.The woman I interviewed today is fantastic. We all absolutely loved her. The only problem is that she has an MBA and absolutely won't consider a salary at the top of the range that we have budgeted. The position doesn't require an MBA, and her degree just isn't worth what she thinks it is for this position. Is there anything we can do to bring everybody together?

A. The reality is that higher education can often cost a good deal of money, and your applicant may still have a good deal of debt that she needs to pay off. It's also likely that she would like to recoup the investment she's made in herself. It really may not be possible for her to accept less. If you have any kind of tuition reimbursement benefit, you might be able to find a way to get creative with your compensation plan.


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Question: Do you pay more for individuals with advanced degrees?

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