ISO-9002 Certification

AppleOne's dedication to quality assurance ensures that our clients achieve their staffing goals. Toward this end, in 1999, AppleOne achieved ISO-9002 certification. The ISO-9002 Certification, established by the International Standards Organization, is a quality management system that sets a global standard for quality assurance processes and ensures that a company's products and services are among the best in the world. 

Following this achievement, related quality assurance policies were implemented throughout our corporation using the guide of our newly established Executive Management Quality Policy, which states:

AppleOne provides services that meet the expectations of both our internal and external customers. Quality of service is our primary concern. AppleOne employees are responsible for the work they perform to ensure that we satisfy our customers' expectations.

Ensuring Quality Through On-Going Testing
Supporting our Executive Management Quality Policy is the development of our evaluation process for applicants, the Core Assessment Series, designed specifically for AppleOne to facilitate the standardization of testing and interpretation of results throughout the nation. We utilize behavior based questions and interactive tests. 

Our quality systems provides a means of checks and balances that is reviewed at the Corporate level twice a year, allowing us to pay special attention to customer complaints and identify any discernable trends. Solutions can then be developed and easily disseminated to the field. Furthermore, the training of our Account Executives has been standardized and is now documented. This ensures nationwide consistency in all of our Account Executives' training, standards and ability to run branch offices, increasing our level of efficiency.