Hardball Selling: How to Turn the Pressure on Without Turning Your Customer Off
by Robert L. Shook
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For many companies, 20 percent of their sales force generates 80 percent of their sales volume. The methods described by Shook tell what it takes to be in the elite 5 percent of that top 20 percent, and shows how to control a sale without ever resorting to intimidation or manipulation. --This text refers to an out of print or unavailable edition of this title.
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One to One B2B: Customer Development Strategies for the Business-to-Business World
by Don Peppers, Martha Rogers
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Using five detailed case studies, the authors of the bestselling One to One series examine the challenges and opportunities posed by the technological advances of today's "real" economy (an amalgamation of the new and old economies) for companies that sell goods or services to other businesses (B2Bs). Unlike B2Cs, which may serve millions of consumers, B2Bs often have a few large customers who make infrequent purchases of high-ticket services or items.
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Calming Upset Customers (50-Minute Series)
by Rebecca L. Morgan
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Learn what gets customers upset, what they want, and how to calm them. Assess your calming skills and attitudes. Know why it's important to calm these customers and turn them into satisfied customers.
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A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool
by Janelle Barlow, Claus Moller (Contributor)
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Jim Kouzes, coauthor of The Leadership Challenge and Credibility. "A complaint Is a Gift is itself a gift. This is a jewel of a book about the most important issue in the development of any person or organization-how to respond to feedback from others, especially when it isn't flattering or positive.
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Loopholes of the Rich: How the Rich Legally Make More Money and Pay Less Tax (Rich Dad's Advisors series)
by Diane Kennedy, Robert Kiyosaki (Introduction)
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With an introduction by Robert T. Kiyosaki In easy-to-follow and straightforward language, this invaluable guide teaches business owners how to pay only what taxes are due to the government-and save the rest. By learning the rules that the wealthy play by, business owners can take advantage of legal tax deductions to cut their annual tax payments.
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