Handling Conflict As An AppleOne Associate
You've begun your newest assignment, and with luck you
will enjoy your new job and get along with all of your co-workers. But let's be
realistic: this is an imperfect world and you might encounter difficult people
on the job. You may even meet people who seem to dislike you, even though you
just met. There's a chance that the policies of a company will seem unreasonable to you, or you may think the rules they impose are unfair. It is a fact of life that there will sometimes be stressful situations on a job, but the key is always how you react to situations. And the fact is you don't have get stressed out.
As an AppleOne associate, the way you respond to difficult situations will
reflect not only upon yourself, but AppleOne as well. So if your working
conditions prove less than ideal, let us know and we'll do our best to appraise
and amend the situation. In the meantime, follow these guidelines on how to
handle yourself when things get too hot to handle:
- Call your account executive immediately if you have any concerns about your assignment. Do not attempt to resolve the conflict yourself. Remember, your account executive is there to help you and mediate, no matter what the problem. If the problem cannot be resolved, your account executive will arrange for you to end the assignment early and move on to a better situation.
- Do not take anything personally. If someone acts irritable toward you, they have a problem, but not necessarily with you. Remember that a cranky person could be in a bad mood because of personal reasons that have nothing to do with you or your work. So do not take offense if you are faced with someone in a bad mood. Remove yourself from the scene as quickly as possible, but remain cheerful. Give everyone time to cool down.
- If you make a mistake, admit to it and then work to fix it. To err is human, so don't worry about messing up once in a while. Accept responsibility for your mistakes and fix them. People will respect you if you are big enough to admit your errors. They will cherish you if you then do what is necessary to repair them.
- Do not blow your top! It's crucial to remain calm and not engage in any sort of verbal or physical confrontation with anyone, even if you are faced with hostility. "Fighting fire with fire" will only fuel a bad situation, so no matter how horribly someone is acting, do not react. Call your account executive immediately when a conflict arises.
Emotions can run high during stressful moments, so keep your cool. Like the old commercial says, "Never let them see you sweat," especially in a business setting. When you maintain the highest level of professionalism in stressful situations, you will come out ahead every time.