Detail for Selected Job
     
  Job Title:   Helpdesk - Level 1  
  Broad Job Category:   Customer Support/Client Care  
  Specific Job Category:   Technical Customer Service  
  Salary:   $25,000 - $29,100  
  Job Description:   Call Center Service Representative - Technical

SUMMARY
Our client, an educational products company located in Burr Ridge, IL is seeking call center representatives with technical experience for to assist students and teachers with online products.

PRIMARY RESPONSIBILITIES
· Answer phones and respond to customer issues.
· Respond to trouble tickets via telephone and through email.
· Troubleshoot computer problems.
· Provide customers with product and service information.
· Transfer customer calls to appropriate staff when necessary.
· Identify, research, and resolve customer issues using the computer system.
· Follow-up on customer inquires not immediately resolved.
· Complete call logs and reports.
· Document resolutions for future reference.
· Research misapplied payments.
· Recognize, document and alert the supervisor of trends in customer calls.
· Recommend process improvements.
· Other duties as assigned.


KNOWLEDGE AND SKILL REQUIREMENTS
· Exceptional verbal and written communication skills.
· High school diploma or equivalent.
· Computer literate with the ability to learn customer service software applications.
· Duties require professional verbal and written communication skills and the ability to type 40 wpm.
· 3+ years of call center experience, preferably in a technical environment. 		 
  AppleOne Reference #:   1560/TCCTR 1560 KK  
 
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  Account Executive Name:   Katie Korrison  
  Branch Phone:   (312) 236-4645  
  Branch Fax:   (312) 236-4676  
  Branch Address:   221 N. LaSalle Ave. Ste. 707  
      Chicago, IL 60601  
 
       
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